Privacy policy
Kararbo respects your privacy and handles your personal data with care. In this privacy policy, we explain which personal data we collect, why we process this data, with whom we may share it, and what rights you have.
This privacy policy applies to the use of our website, webshop, customer service, newsletters and other Kararbo services.
1. Who we are
Premium Beauty House
Chamber of Commerce: 42007362
VAT: NL005429646B16
Email: info@kararbo.nl
Website: www.kararbo.nl/ www.kararbo.co.uk
For questions about privacy, you can contact us at: info@kararbo.nl
2. Which personal data do we process?
We may process the following personal data:
- First and last name
- Email address
- Phone number
- Billing details and delivery details
- Order details and purchase history
- Payment status and payment information
- Account details, if you create an account
- Communication with our customer service
- IP address, browser data and device information
- Cookie data and website behaviour
- Marketing preferences, such as newsletter subscription or cookie preferences
We only process personal data that is necessary for the purpose for which it was collected.
3. Why do we process your personal data?
We process your personal data for the following purposes:
Processing orders
To process, confirm, deliver and administer your order.
Handling payments
To securely process payments and verify the payment status of your order.
Shipping and delivery
To ship your order to the correct address and send you updates about the delivery.
Customer service
To answer your questions, process return requests, handle complaints and provide support.
Account management
To create and manage your customer account and allow you to view your orders.
Newsletters and email updates
To send you emails about Kararbo, product launches, skincare, offers or relevant updates, only when you have given consent.
Website improvement and analytics
To understand how our website is used and to improve the user experience, structure and performance of the website.
Security and fraud prevention
To keep our webshop, payments, customer accounts and services secure.
Legal obligations
To comply with administrative, tax and legal obligations.
4. On what legal grounds do we process personal data?
We only process personal data when there is a valid legal basis. This may include:
Performance of a contract
For example, when you place an order and we need your data to process and deliver that order.
Legal obligation
For example, for our administration and tax retention obligations.
Consent
For example, for email marketing or certain cookies.
Legitimate interest
For example, for customer service, security, fraud prevention and improving our services, while always taking your privacy interests into account.
5. With whom do we share personal data?
We only share personal data when this is necessary for our services, business operations or legal obligations.
We may share data with:
- Shopify, for the functioning of our webshop
- Payment providers, for secure payment processing
- Shipping partners, for delivery of orders
- Email marketing platforms, when you subscribe to updates
- IT, hosting and security providers
- Analytics and marketing partners, where permitted and, if required, with consent
- Accounting or administrative service providers
- Government authorities, when legally required
These parties may only use your data for the purpose for which they have been engaged. Where required, we make agreements with service providers regarding the security and processing of personal data.
6. Shopify
Our webshop is technically supported by Shopify. Shopify may process personal data for the functioning of the webshop, order processing, payments, security, analytics and service improvement.
When you place an order or use our webshop, your data may be processed through Shopify. Shopify may process data inside and outside the European Economic Area. When personal data is processed outside the European Economic Area, appropriate safeguards are applied in accordance with applicable privacy legislation.
For more information, please refer to Shopify’s privacy policy.
7. Cookies and similar technologies
We use cookies and similar technologies to ensure our website functions properly, to improve your experience, to analyse our website and to show relevant content or advertisements.
We distinguish between:
Necessary cookies
These cookies are required for the website to function properly, for example for the shopping cart, checkout, security and account features.
Analytics cookies
These cookies help us understand how visitors use our website, so we can identify areas for improvement and optimise the website.
Personalisation cookies
These cookies store information about your interactions, so your next visit can be better tailored to your preferences.
Marketing cookies
These cookies are used to optimise marketing communications and show relevant advertisements.
Non-essential cookies are only placed after you have given consent. You can manage or change your cookie preferences at any time through the cookie settings on our website.
8. Email marketing
When you subscribe to our newsletter or email updates, we use your email address to send you messages about Kararbo, product launches, skincare, offers or other relevant updates.
You can unsubscribe at any time through the unsubscribe link at the bottom of each email or by contacting us at info@kararbo.nl.
9. How long do we keep your data?
We do not keep personal data longer than necessary for the purpose for which it was collected, unless we are legally required to keep it for a longer period.
Examples:
- Order and invoice data are kept for as long as necessary for administration and legal obligations.
- Customer service communication is kept for as long as necessary to properly handle questions, returns or complaints.
- Account data is kept for as long as your account is active or as long as necessary for our services.
- Newsletter data is kept until you unsubscribe.
- Cookie data is kept according to the retention periods stated in our cookie settings.
10. How do we protect your data?
We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration or disclosure.
This includes secure connections, access restrictions, secure systems and careful processing by our service providers.
11. International processing of data
Some service providers may process personal data outside the European Economic Area. When this happens, we ensure that appropriate safeguards are applied, such as standard contractual clauses or other measures that comply with applicable privacy legislation.
12. Your privacy rights
You have several rights regarding your personal data. You can request us to:
- Provide access to your personal data
- Correct incorrect or incomplete data
- Delete your personal data
- Restrict the processing of your data
- Transfer your data
- Object to certain processing activities
- Withdraw previously given consent
If you wish to submit a request, you can contact us at info@kararbo.nl. We may ask you to confirm your identity before processing your request.
13. Complaints
If you have a complaint about the way we handle your personal data, please contact us first at info@kararbo.nl.
You also have the right to submit a complaint to the Autoriteit Persoonsgegevens, the Dutch supervisory authority for the protection of personal data.
14. Changes to this privacy policy
We may update this privacy policy when our services, website, legislation or data processing activities change. The most recent version will always be available on our website.
We recommend that you review this privacy policy regularly.