Terms of service
These terms and conditions apply to all orders, purchases and agreements made through the Kararbo website and webshop.
By placing an order through our webshop, you agree to these terms and conditions.
1. Who we are
Premium Bauty House
Chamber of Commerce: 42007362
VAT: NL005429646B16
Email: info@kararbo.nl
Website: www.kararbo.nl/ www.kararbo.co.uk
For questions about orders, products, shipping, returns or complaints, you can contact us at info@kararbo.nl.
2. Applicability
These terms and conditions apply to every offer made by Kararbo and to every agreement concluded through our webshop.
Before placing an order, these terms and conditions are made available to you. By placing an order, you confirm that you have read and agree to these terms and conditions.
3. Product information
Kararbo makes every effort to display products, prices, ingredients, usage instructions, images and descriptions as accurately as possible.
Minor differences in colour, packaging, texture or appearance may occur, for example due to screen settings, production batches or packaging updates.
Product information on our website is intended as general information and does not replace medical advice. If you have skin concerns, allergies, are pregnant, use medication or are unsure about using a product, we recommend seeking advice from a doctor, dermatologist or specialist before use.
4. Prices
All prices in our webshop are displayed in euros and include VAT, unless stated otherwise.
Shipping costs, possible import duties, taxes or other additional costs will be shown as clearly as possible during the checkout process.
Kararbo reserves the right to change prices. For orders that have already been placed and confirmed, the price shown at the time of ordering applies.
5. Orders
An order is concluded when you have completed the checkout process and the order has been confirmed by Kararbo.
After placing your order, you will receive an order confirmation by email. Please check this confirmation carefully. If any details are incorrect, such as the delivery address or contact details, you must contact us as soon as possible.
Kararbo reserves the right to refuse or cancel an order in the event of obvious errors, misuse, payment issues, stock errors or suspected fraud.
6. Payment
Payment is made through the payment methods offered at checkout.
Your order will be processed once payment has been successfully received or confirmed by the payment provider.
If a payment cannot be processed, Kararbo may suspend or cancel the order.
7. Delivery and shipping
Kararbo ships orders to the countries available at checkout.
We make every effort to ship orders carefully and within the indicated delivery time. Delivery times are indicative and may vary due to busy periods, stock availability, carriers, customs checks or other circumstances beyond our control.
The delivery address is the address provided by you during the checkout process. You are responsible for entering your delivery details correctly.
If a package cannot be delivered due to an incorrect or incomplete address, refusal of delivery or failure to collect the package, additional shipping costs may be charged to the customer.
8. Availability
All products are offered subject to availability.
If an ordered product is unexpectedly unavailable, we will contact you. In that case, you may choose a suitable alternative, later delivery or a refund for the relevant product.
9. Right of withdrawal
As a consumer, you usually have the right to withdraw from your online purchase within 14 days after receiving your order, without giving any reason.
The withdrawal period starts on the day after you, or a third party appointed by you, have received the product.
To exercise your right of withdrawal, you must clearly inform us within 14 days after receipt that you wish to withdraw from the agreement. You can do this by contacting us at info@kararbo.nl.
After registering your return, you must return the product as soon as possible, but no later than within 14 days.
10. Return conditions
Products can only be returned if they are:
- Unused
- Unopened
- In their original condition
- In the original packaging
- Complete and undamaged
For skincare, perfume and personal care products, opened, used or unsealed products cannot be returned for hygiene reasons, unless the product is defective, damaged or incorrectly delivered.
This is important for cosmetic and personal care products, as these products cannot always be safely or commercially accepted back after opening.
11. Return shipping costs
The cost of returning a product is the responsibility of the customer, unless the product is defective, damaged or incorrectly delivered.
We recommend sending returns with track & trace. Kararbo is not responsible for return shipments that are lost or damaged during transport.
12. Refunds
Once your return has been received and inspected, we will inform you whether the return has been approved or rejected.
If the return is approved, we will refund the purchase amount using the same payment method used for the original order, unless otherwise agreed.
Refunds will be made within 14 days after we have received your withdrawal request. We may wait with the refund until we have received the returned products or until you have provided proof that the products have been returned.
Any reduction in value caused by use, damage or careless handling may be deducted from the refundable amount.
13. Exceptions to returns
The following products cannot be returned:
- Opened or used skincare products
- Opened or used perfumes
- Products with broken seals
- Products that cannot be resold for hygiene reasons
- Products damaged due to use or careless handling by the customer
- Gift cards or digital credit, if applicable
This does not apply if the product is defective, incorrectly delivered or received damaged.
14. Damaged or incorrect products
If you have received an incorrect, damaged or defective product, please contact us as soon as possible at info@kararbo.nl.
Please include:
- Your order number
- A short description of the issue
- Photos of the product, packaging and any damage
We will review the issue carefully and look for a suitable solution, such as replacement, repair, partial refund or full refund.
15. Use of products
Use our products according to the instructions on the packaging, product page or accompanying information.
Avoid direct contact with the eyes, unless the product is specifically intended for the eye contour. Stop using the product if irritation or an unwanted skin reaction occurs and consult a doctor or specialist if necessary.
Kararbo is not liable for damage or complaints resulting from incorrect use, use contrary to instructions, allergies, sensitivity or improper storage of products.
16. Results and skin reactions
The effect and experience of skincare products may vary from person to person. Results depend on skin type, skin condition, frequency of use, routine and individual sensitivity.
Product descriptions, benefits and claims on our website are intended as general product information and do not guarantee specific results.
17. Complaints
We do our best to assist you carefully. If you have a complaint about a product, order or our service, please contact us at info@kararbo.nl.
Please describe your complaint as clearly as possible and include photos or order details where relevant.
We aim to handle complaints within a reasonable period and to find a suitable solution together.
18. Liability
Kararbo is not liable for indirect damage, consequential damage, loss of profit, missed savings or damage caused by incorrect use of products.
To the extent permitted by law, our liability is limited to the amount of the relevant order.
This limitation does not apply if the damage is the result of intent or deliberate recklessness by Kararbo.
19. Intellectual property
All texts, product names, images, designs, logos, photography, videos, brand expressions and other content on the Kararbo website are owned by Kararbo or used with permission from the rights holder.
It is not permitted to copy, use, distribute or publish content from our website without prior written permission.
20. Privacy and cookies
Kararbo processes personal data in accordance with our Privacy Policy.
For the use of cookies and similar technologies, please refer to our Cookie Policy.
Both documents are available on our website.
21. Force majeure
Kararbo is not liable for delays or failures caused by circumstances beyond our reasonable control.
This includes, among other things, disruptions with carriers, payment providers, suppliers, technical systems, strikes, customs delays, government measures, natural disasters or other unforeseen circumstances.
22. Changes to these terms
Kararbo may amend these terms and conditions when necessary, for example due to changes in legislation, business operations, webshop functionality or services.
The most recent version of the terms and conditions will always be available on our website.
For existing orders, the terms and conditions that were in effect at the time of ordering apply.
23. Applicable law
These terms and conditions and all agreements with Kararbo are governed by Dutch law.
Any disputes will preferably be resolved by mutual agreement. If this is not possible, disputes may be submitted to the competent court in the Netherlands.